Get unstuck fast.
Guides for getting set up, day-to-day operations, and answers to the questions agencies ask most.
Billing setup
Day-to-day operations
Reports & customer portal
FAQ
How do I get support?+
Email info@roffik.com for any question — typical response within one business day. Growth tier and above get priority email support; Scale and Enterprise add Slack channel + dedicated account manager.
Where do I report a bug?+
Email info@roffik.com with steps to reproduce, the affected tenant, and a timestamp. Bugs touching billing or money flow are treated as P0 and get acknowledged within an hour during business hours.
Can you help me migrate from my current billing tool?+
Yes — Scale tier includes white-glove migration. You export your existing client list and subscriptions to a CSV from your current tool or spreadsheet, we help map it to HubWho clients and subscriptions, and run a parallel cycle for one month so nothing slips.