Billing + tenant portal for property managers
Charge tenants for rent, utilities, parking, pet rent, and amenity fees — with a tenant portal where every resident sees what they owe, pays via ACH, and submits maintenance requests. White-labeled under your management brand.
Is this for you?
HubWho fits property managers who match any of these:
- You manage 10-500 residential or mixed-use units across one or more buildings.
- You bill tenants for rent + utility splits + parking + pet rent + amenity fees.
- Buildium or AppFolio is overkill for your portfolio — you want a focused billing tool.
- You want tenants to self-serve ACH setup so you stop chasing checks.
- 0.8%
- ACH cost — capped at $5/transaction
- Unlimited
- Line items per invoice (rent, utilities, fees)
- 1 portal
- Tenant sees rent, utilities, payments, requests
HubWho vs. Buildium billing
Buildium's built-in tenant billing + payment module.
| Capability | HubWho | Buildium billing |
|---|---|---|
| ACH cost | 0.8% capped at $5 (Stripe ACH). | $0.50 flat (Buildium ePay). |
| White-label portal under your domain | Yes — portal.yourdomain.com. | Buildium-branded. |
| Late fees, dunning sequences | Configurable per-tenant or platform-wide. | Built-in but less flexible. |
| Maintenance request workflow | Inbox-based, audit-logged. (No full PMS — keep Buildium for leasing.) | Full case management + vendor dispatch. |
| Cost | $29-$249/mo flat regardless of unit count. | $55/mo + $1.50/unit (scales with portfolio). |
Property mgmt-specific questions
Can I bill rent + utilities + amenities separately on the same invoice?+
Yes — invoices support unlimited line items. Common pattern: rent ($1,800), gas/water split ($75), parking ($150), pet rent ($35) all on the same monthly invoice. Auto-draft pulls the total on the 1st.
Does HubWho integrate with Buildium / AppFolio?+
Not today. HubWho is the billing+portal layer; you'd keep maintenance + leasing in Buildium/AppFolio and use HubWho for tenant-facing billing + payments. Direct integrations are on the roadmap (Q1 2027) once tenant demand justifies it.
What about late fees — can I auto-apply them?+
Yes. Configure per-tenant late fee policy (e.g. $50 flat or 5% of balance after 3 days late). The dunning sequence applies them automatically.
Can tenants submit maintenance requests through the portal?+
Yes — the portal includes a request-message form that routes to your inbox. Audit log captures every request with timestamp + tenant id. Useful for proving 'we acknowledged within 24h' in disputes.
How do I handle move-outs — final invoice + security deposit?+
Issue a final invoice with utility prorations + cleaning fees, and a separate refund line for the security deposit. Mark the lease subscription canceled, generate a move-out statement PDF (covers full tenancy), email it to the tenant.
Ready to ditch the spreadsheets?
14-day free trial. No credit card. Cancel anytime. Most property managers are live with their first invoice in under an hour.