Billing + member portal for fitness studios + trainers
Monthly memberships, class-pack credits, personal-training packages, and a member portal where clients see their balance, manage their payment method, and book sessions — without you fielding the 'why was I charged' email.
Is this for you?
HubWho fits fitness studios + personal trainers who match any of these:
- You run a boutique studio (yoga, CrossFit, pilates) or solo PT business with 20-300 active members.
- You sell monthly unlimited memberships AND class-pack credits + 1:1 sessions.
- MindBody, Glofox, or ClubReady is more software than you need + nickel-and-dimes on payment fees.
- You want member self-service: pause membership, swap payment method, see their balance.
- 0.8%
- ACH cost — typical gym ACH is 1.5%
- 90 days
- Max self-serve membership pause
- 300+
- Members per studio on Growth plan
HubWho vs. MindBody
Fitness industry standard for scheduling + billing.
| Capability | HubWho | MindBody |
|---|---|---|
| Setup | Live in a day. No onboarding fee. | 1-2 week onboarding + setup fee. |
| Per-member fee | Flat $29-$249/mo regardless of member count. | Tiered with per-member overage charges. |
| ACH | 0.8% capped at $5. | Premium tier required + 1.5%. |
| Member self-service | Pause / payment method / view history. | Limited self-service; many actions require admin. |
| What you give up | MindBody's class scheduling (use yours). | Higher fees in exchange for class scheduling. |
Fitness-specific questions
Can I sell unlimited memberships + class packs + 1:1 sessions on the same member?+
Yes — each is a separate product. A member can subscribe to 'Unlimited Monthly ($179/mo)' AND have a one-off 'Personal Training Pack of 10 ($600)' all on one account. Portal shows the consolidated view.
Does HubWho schedule classes or just bill?+
Just bill + portal. Keep your scheduling in MindBody or whatever's working — HubWho is the AR + member-facing layer. Sched integration is on the roadmap once tenant demand justifies it.
Can members pause their membership?+
Yes — the portal has a self-serve 'Pause membership' option (configurable per tenant). Pauses up to 90 days; auto-resume on the date they pick. Audit log tracks every pause + resume.
What about family / partner discounts?+
Use a coupon code at signup (built-in discount engine) OR set a custom product price on the subscription. Both work; coupons are easier for one-off promos, custom price for permanent family rates.
How does dunning work for failed cards (gym memberships are notorious for this)?+
When a card fails, HubWho's dunning sequence kicks in: 3 email retries over 7 days, then optional SMS via Twilio. If still no luck, the membership goes 'past_due' — your front desk sees it on next check-in and can collect.
Ready to ditch the spreadsheets?
14-day free trial. No credit card. Cancel anytime. Most fitness studios + personal trainers are live with their first invoice in under an hour.